Woke up to a phone call at 7am this morning. It was from an Erie County dispatcher who said they believe they had Becky's vehicle that had been stolen. I said I didn't know anything about it and then looked out the front window down at the driveway. It was empty. Our car was gone. He told me the car was found in Amherst near Main and Kensington and to call the Buffalo Police.
I dialed 911 and was connected to our precinct and they said our car was found and they would take me to it to identify it. They said it could be driven. I got into the back of the police car and they took me to my car which was sitting in the middle of a side street near the intersection of Main and Kensington. The car was running. It was a mess and the ignition column was torn apart just like last time. There was a lot of junk in the car from the kids who took. They also stole the big yellow steering wheel club that was in the back seat. We had stopped clubbing the car early in the winter.
The police escorted me back to our house as I drove the car. I followed them back along the expressways. I pulled into our driveway and one of the officers used a USB device to turn off the engine. They told me there was a significant rise in the Kia and Hyundai car thefts over the past few weeks.
Next I called our insurance agents about the car theft. They had me contact our insurance company Travellers. That was an ordeal. Because I needed to have the car towed to a repair shop they kept putting me into their roadside assistance program. Everything was automated. I finally had to call a third time to ensure I talked with a person and got things going properly. Then I found it easier to set up an online account with Travellers and make the claim in the system. That took a couple of tries but I eventually got a claim in the system. I waited about a half hour and then looked at the progress of the claim... nothing seemed to be happening. I looked deeper into the claim process and found the person who was assigned my claim. I sent them an email outlining what I needed to happen.
I wrote... Hi, I filed a claim this morning concerning my stolen and damaged vehicle. This happened once before in 2023 so I know the process. Our car was recovered and is now back in our driveway but not driveable. We need our car towed or taken from our driveway at 366 Crescent Ave, Buffalo, NY and taken to Gerber Auto Repair at 2643 Delaware Ave for repairs. There is an Enterprise Car rental on the property which I will use.
Please make this happen. We need the car rental and our car fixed ASAP. Thanks.
I got a call from him a little later. He thought things were moving along fine. They set things up with Enterprise Car Rental and repairs to be made at Gerber Auto Repair.
A Buffalo police detective contacted me to make a report on the car theft incident.
Brian down the street drove me over to Enterprise on Main Street to pick up our rental car which I then drove home. We will have it for the time it takes to get our car fixed.
Travellers sent out an appraiser who looked over the car and arranged with Gerber to pick up the car. Gerber contacted me and we talked about getting the car to them. They contacted Walters Towing who then contacted me to arrange a time to pick up the car. They came by a little after 5 pm and would take the car to their secure facility overnight and then take it to Gerber in the morning. We didn't want to leave the car vulnerable.
Tomorrow I will take the rental car over to Gerber and do the paperwork.